FAQs

Laser Fire & Security install wireless and hardwired/hybrid intruder alarm systems, recommended depending on the requirements of the premises. Once we have conducted a free site survey, identified strengths and weaknesses in the existing security setup (if any) and discussed your requirements, we can then choose the best systems for you, alongside you.

Generally, we install three different types of burglar alarm system.

1 – Monitored Alarm Systems – A monitored alarm system is connected to a dedicated alarm receiving centre (ARC) which monitors your property. If your alarm is activated, they will contact you and, where applicable, the police.

2 – Self-monitored Alarm Systems – As the name would suggest, these are self-monitored. The system will telephone you with a message of the activation or alert you via a mobile phone App.

3 – Bell-Only Alarm Systems – These are cheaper than monitored and self-monitored variants, though it should be mentioned that they will simply make a loud alarm, and will not notify the police, an ARC, or you that it has been triggered.

Our site surveys are intended as an examination of your property, and are intended to ascertain what system is sufficient for your property as well as your circumstances. They are entirely free of charge and completely obligation free and are undertaken by qualified, experienced staff.

Most Domestic systems can be installed within a day however this really depends on the type of system Wired or Wireless and how big the property is.

Our surveyor would be able to give you more information once he has seen the property.

Yes, most of the alarms we now install have the facility for controlling the system remotely if required. You can arm/disarm, isolate detectors, view event history, and of course receive alarm notifications. The app can be set up with different users on multiple phones.

Absolutely. A monitored alarm system is, as the name would imply, an alarm that is linked to a 24-hour Alarm Receiving Centre (ARC) by a mobile network (GSM or GPRS), broadband (IP), or a similar method, or any combination of both. This provides a backup line and is called dual signalling.

Yes, the alarm systems we provide allow you to fully set or part-set the system depending on your situational needs. At night you can leave the ground floor area set and the first floor unset, so you can walk around without worry.

If you have pets at home, we can install pet-immune PIR detectors that will reduce the risk of false alarm activations. Wireless window and door shock detectors are also available.

Laser Fire & Security can supply and install cameras that work with the same alarm and phone app.

Bell-only and self-monitored systems do not have to be maintained unless it’s an insurance requirement. Laser Fire & Security would strongly recommend an annual preventive service where any issues can be identified and corrected. You will also receive the added benefit of a 24/7 hour call-out facility and phone support should it be required. Monitored systems with police notification have to be serviced twice per annum to conform with police policy requirements.

In general, yes, we can work on most systems. However, we would need the panel make/model to be able to confirm. If you’re unsure of the system, you can send us a picture, or we can attend free and take a look at what you currently have.

Customer commitment: SSAIB registered installers should provide you with the best possible service, and to this end, every SSAIB Recognised Firm is inspected to a specified programme every year. These visits cover the quality of installed security systems and other aspects of the company’s management including security screening of staff. If you are not satisfied with the service provided by an SSAIB registered installer, you may use the formal complaint procedure to try to resolve the matter. Any firm which repeatedly fails to meet the required standards faces a formal disciplinary procedure which can mean a fine for non-compliance or, for more serious breaches, removal from the list of Recognised Firms. Essentially, SSAIB-registered installers are held to an exacting set of standards, whereas non-registered companies are not.

Your insurance company: Insurance companies have been so impressed with the way SSAIB has raised standards among security alarm fitters that a great many now offer discounts to householders who purchase electronic security systems from SSAIB Recognised installers. For commercial premises, insurers now regularly insist on security systems which have been installed by SSAIB Recognised Firms before they will provide insurance cover.

The police: The police acknowledge that SSAIB Recognised Firms comply with all the requirements set down in the National Police Chiefs’ Council (NPCC) unified policy on intruder alarms. A security system installed by an SSAIB Recognised Firm will thus qualify for connection to an Alarm Receiving Centre to summon the police should the need arise.